FAQ

We unfortunately are unable to offer any prescription services, but we are happy to recommend one of our partner lens companies who can offer you the highest quality lenses.

Yes you certainly can. We have a showroom in London where you can try on all our frames. We take appointments during the hours of Monday to Friday, 10am to 5pm.

Please contact customercare@kirkoriginals.com to arrange your appointment.

Making a purchase is easy. Simply select your items, click ‘add to bag’ and follow the straightforward prompts on screen. If you have any problems, please contact our Customer Care team by email at customercare@kirkoriginals.com

If you have any questions which are not currently answered on our website, please contact our Customer Care team by email at customercare@kirkoriginals.com

If you know exactly what you are looking for click the Optical or Sun categories at the top of the page. Once you have selected your desired category, you can further filter the listings using the drop-down options within the title bar of the page. Throughout the site there is also a ‘Search’ function, which can be used to look for certain products using key words, this is located at the top of the page.

Most items shown are in stock, we aim to show how many items are left in stock on each product page, please look for the ‘only xx left in stock’ notification. If a product does not appear on the Product Page, this means the item is out of stock. Please be aware that even if the product is in your shopping bag it isn’t reserved and will therefore be available to other customers while you are browsing.

If an item you are interested in is out of stock or no longer available, please email our Customer Care team on customercare@kirkoriginals.com inform us of your interest and we will endeavour to assist you where possible.

We currently accept all major credit and debit cards: Visa, Visa Debit, Visa Delta, MasterCard and American Express.

Our site is as secure as we can make it. We use Sage Pay to process payments, please visit sagepay.co.uk to view their site and security measures.

After you place your order, you will receive an email from us acknowledging receipt of your order. However, this does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

Yes. When we dispatch your order for delivery you will receive a unique tracking number. Once in receipt of this tracking number you can check the current status of your shipment on the DPD Website.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details please read the Kirk Originals Privacy Policy.

The term ‘temple’ refers to the arm or sidepiece of the glasses frame that extends along the temple and over the ear.

All Kirk Originals glasses are handcrafted to our exclusive designs and specifications in England. It takes 40 different processes, a skilful mixture of age-old practices combined with the very latest in technology, to deliver one pair of our high quality frames.