Q: Can I get prescription glasses?
A: We unfortunately are unable to offer any prescription services, but we are happy to recommend one of our partner lens companies who can offer you the highest quality lenses.
Q: Can I try your glasses on?
A: Yes you certainly can. We have a showroom in London where you can try on all our frames. We take appointments during the hours of Monday to Friday, 10am to 5pm.
Please contact email@example.com to arrange your appointment.
Q: How do I make a purchase?
A: Making a purchase is easy. Simply select your items, click ‘add to bag’ and follow the straightforward prompts on screen. If you have any problems, please contact our Customer Care team by email at firstname.lastname@example.org
Q: How do I contact customer care?
A: If you have any questions which are not currently answered on our website, please contact our Customer Care team by email at email@example.com
Q: How do I find a specific item?
A: If you know exactly what you are looking for click the Optical or Sun categories at the top of the page. Once you have selected your desired category, you can further filter the listings using the drop-down options within the title bar of the page. Throughout the site there is also a ‘Search’ function, which can be used to look for certain products using key words, this is located at the top of the page.
Q: How do I know if an item is in stock?
A: Most items shown are in stock, we aim to show how many items are left in stock on each product page, please look for the ‘only xx left in stock’ notification. If a product does not appear on the Product Page, this means the item is out of stock. Please be aware that even if the product is in your shopping bag it isn’t reserved and will therefore be available to other customers while you are browsing.
Q: What if an item is out of stock or no longer available?
A: If an item you are interested in is out of stock or no longer available, please email our Customer Care team on firstname.lastname@example.org inform us of your interest and we will endeavour to assist you where possible.
Q: What payment methods does Kirk Originals accept?
A: We currently accept all major credit and debit cards: Visa, Visa Debit, Visa Delta, MasterCard and American Express.
Q: Is it safe to use my credit card online at Kirk Originals?
A: Our site is as secure as we can make it. We use Sage Pay to process payments, please visit sagepay.co.uk to view their site and security measures.
Q: How will I know if you have received my order?
A: After you place your order, you will receive an email from us acknowledging receipt of your order. However, this does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
Q: Am I able to track my order?
A: Yes. When we dispatch your order for delivery you will receive a unique tracking number. Once in receipt of this tracking number you can check the current status of your shipment on the DPD Website.
Q: Is my personal information kept private?
Q: What do you mean by a temple?
A: The term ‘temple’ refers to the arm or sidepiece of the glasses frame that extends along the temple and over the ear.
Q: Where are your glasses made?
A: All Kirk Originals glasses are handcrafted to our exclusive designs and specifications in England. It takes 40 different processes, a skilful mixture of age-old practices combined with the very latest in technology, to deliver one pair of our high quality frames.